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Frequently Asked Questions
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Where are you located at?We have a showroom in Sebucan, Caracas, Venezuela. You can pick up products there or enjoy our delivery service. To visit us, please contact us to the whatsapp link.
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What are the shipping rates?According to the location, below you'll find our rates: Caracas 3$ Any other Venezuelan State 8$ Outside Venezuela: North, Central and South America 20$ Outside Venezuela: Europe, Asia 25$
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How long does it take to get an order after the purchase?Caracas: 1 business-day Any other Venezuelan State: 5 business-days Outside Venezuela, North, Central and South America: 10 business-days Outside Venezuela, Europe, Asia: 10 business-days
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Do you accept exchanges and returns?Yes! We accept exchanges of all of our products. We can give you store credit or exchange the product for another one of the same price. Exhanges are elegible for 15 days after you've made the purchase . You can return an item if it is defective, damaged or if you received the wrong product. You will have 24 hours to inspect your order and contact us to start the return process. Please contact us at: rmshoptogo@gmail.com
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